"What is your order number?"
For the 100th time, I DO NOT HAVE AN ORDER NUMBER.
"Ok, then we can't pull your account, are you sure you shopped with Sears?"
No, not at all. I just feel like calling and telling you off for nothing. It's amusement to me.
"Maybe we canceled your order. If so, you'll get a refund."
Ok, let me say this like I'm speaking to my kids... I... DO... NOT... HAVE... AN... ORDER.
"Oh, you don't have an order? Then why did we charge you $79?"
I am just the customer! I found it on my credit card statement! Why don't YOU tell me, Sears Supervisor... (if that is your real name.)
After going back and forth with this unhelpful supervisor and a long ("brief", they called it) hold, she came back and told me that the agent prior who said she canceled the ShipVantage NEVER DID and she would do it for me now. She also told me that I would have my money back in 3-5 business days. I'm praying I do, but after the crap I have gone through with Sears, I'm not holding my breath.
The kicker, before she ended the call, she asked me "Do you have a Sears credit card and would you like more information about signing up for one?" No, no thank you. I'm never shopping with Sears again. JC Penney has much better customer service and I'll use THEIR credit card. I WAS a Sears card holder, but no longer. Not after the way the agents made me feel small and insignificant when customers are supposed to be one of the most important part of the company.
So much for good customer service with that company.